Scan an AssetIQ QR code to identify a labelled asset and open its authorised record using the supported mobile workflow.
The information and actions available after scanning depend on your assigned role and data-access permissions.
Before you begin #
Make sure that:
- You are signed in to the supported AssetIQ mobile workflow.
- Your device has a working camera.
- AssetIQ has permission to use the camera.
- The asset has a readable AssetIQ QR label.
- You have permission to view the asset.
Scan the QR code #
- Open the supported AssetIQ mobile workflow.
- Select the available QR scanning action.
- Allow camera access if prompted.
- Position the asset’s QR code inside the scanning area.
- Hold the device steady until the code is recognised.
- Wait for the asset record to open.
- Compare the displayed asset number or name with the physical label.
Do not continue if the displayed record does not match the physical asset.
Confirm the asset record #
After scanning:
- Confirm the asset identifier.
- Review the asset name and description.
- Confirm the organisation, entity or location where applicable.
- Check that the available information and actions are appropriate for your role.
A successful scan opens the correct authorised asset record.
The QR code will not scan #
If the QR code is not recognised:
- Clean the label and device camera.
- Improve the lighting.
- Reduce glare or reflections.
- Hold the device at a different distance.
- Keep the QR code flat and completely visible.
- Confirm that the label is not torn, faded or obstructed.
- Try scanning another known working AssetIQ QR code.
Camera access is unavailable #
If AssetIQ cannot use the camera:
- Open the device settings.
- Find the AssetIQ application or supported scanning workflow.
- Enable camera permission.
- Return to AssetIQ.
- Try the scan again.
Follow your organisation’s mobile-device policies when changing permissions.
The wrong asset opens #
If the scanned code opens the wrong asset:
- Stop using the asset record.
- Compare the displayed identifier with the physical label.
- Record the affected asset and label details.
- Notify your AssetIQ administrator.
- Remove or clearly mark the incorrect label if authorised.
- Generate and test a replacement QR label.
Access is denied after scanning #
A valid QR code does not override AssetIQ permissions. If access is denied, ask your administrator to confirm your role, entity, location and department access.
Next steps #
- Generate Asset QR Codes — Create and download QR labels.
- Find and Filter Assets — Locate an asset without scanning.
- Edit an Asset — Update the asset after opening its record.
